Menu - open queue items

Download queue log

From experience we know it can happen that Magento’s RabbitMq skips queue items. Because of this skipped data the job execution will be visible forever in the open queue items grid. We provided the possibility to download a log file for the all skipped items. This way you know which product(s) were not imported. This log file will give you the following information:

  • bulk_uuid
  • serialized_data

You can download this log by clicking on the information icon. See the screenshot below. If the downloaded CSV file is empty this means that Magento has successfully finished importing all data and that the queue export job must be executed one more time.

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FYI, clicking on this download will start a new “download” export job. This job will connect to Magento to receive the current status and provides you a CSV file when done.

Stopping a job

If you notice that because the behaviour mentioned above a job is stuck, it’s possible to stop this job. Stopping a job is also different from the older (< 6.0.0) versions of the connector. You can do this by clicking on the trash button next to the download button.

Download queue log

From experience we know it can happen that Magento’s RabbitMq skips queue items. Because of this skipped data the job status will be ‘waiting for external queue’ forever. This is what we want because not all data was imported correctly. We provided the possibility to download a log file for all the skipped items. This way you know which product(s) were not imported. This log file will give you the following information:

  • bulk_uuid
  • serialized_data

You can download this log under the other actions tab on the process tracker page. Be aware that this ‘download queue log’ action will be only visible when the job status is ‘waiting for external queue’ and if the job is a Magento connector export job. FYI, clicking on this download will start a new “download” export job. This job will connect to Magento to receive the current status and provides you a CSV file when done. If the downloaded CSV file is empty this means that Magento has successfully finished importing all data and that the queue export job must be executed one more time.

Menu

Stopping a job

If you notice that because the behaviour mentioned above a job is stuck on the ‘waiting for external queue’ status, it’s possible to stop this job. Just click the ‘stop job’ action (see screenshot above). The job will then get completed soon.

Clicking on the ‘stop job’ button will not result in completing the job immediately. It’s the queue export job that will do this. Based on how frequent this jobs runs it can take a while to see your job changing to the ‘completed’ status.